Return & Refund Policy – Rifadah Fragrance
At Rifadah Fragrance, customer satisfaction is our top priority. We take great care in crafting and packaging every order. Please read our Return & Refund Policy carefully before making a purchase.
Returns & Exchanges
Due to the personal and hygienic nature of perfumes, we do not offer returns or exchanges once the product has been opened or used.
However, we do accept returns or exchanges under the following conditions:
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You received a damaged, leaked, or defective product
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You received the wrong item compared to your order
Conditions for Eligibility
To be eligible for a return or exchange:
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The issue must be reported within 48 hours of delivery
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The product must be unused, unopened, and in its original packaging
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Original receipt or order proof must be provided
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Clear photos or videos of the issue may be required for verification
Refund Policy
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Once your claim is approved, a replacement will be sent or a refund will be processed
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Refunds (if applicable) will be issued to the original payment method
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Processing time for refunds is 5–10 working days, depending on your bank or payment provider
Non-Refundable Items
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Opened or used perfumes
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Change of mind after purchase
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Products damaged due to mishandling after delivery
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Orders placed during sales or promotional offers (unless damaged or incorrect)
How to Request a Return or Refund
Please contact us with your:
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Order number
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Description of the issue
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Supporting photos or videos
📩 Contact Us: Our WhatsApp / Email / Instagram DM
Shipping Costs
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Shipping costs are non-refundable
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In case of an approved return due to our error, return shipping will be covered by Rifadah Fragrance